Orders can only be cancelled before shipping. Once shipped, cancellation(s) would not be accepted.
Once an order is cancelled, refunds will be initiated to the source of payment, within 5-7 business days. You acknowledge that after initiation of the refund, it may take additional time for your refund to reflect in your account which is subject to your financial institution or payment solution provider’s terms and conditions.
Discount codes and vouchers are intended for one-time use only and shall be treated as used in the event the order is cancelled for any reason.
To cancel your order (only applicable prior to shipping), please contact our Customer Team via email – support@bathalchemy.in
Returns and replacements:
Returns are accepted only if products are purchased from the Website.
Please do not accept an order where the seal of the packaging has been tampered with. If you receive a tampered order, please refuse the order at the time of delivery. Acceptance of a tampered or damaged package will automatically disqualify you from any return claims for physically damaged / defective products, an incorrect product, or missing accessories.
An item may be eligible for replacement or store credit after verification by our Customer Team in the following cases:
- Wrong product(s) (Only unopened and unused products will be accepted for returns)
- Damaged Product(s)
- Quality Issues
- Missing Products(s)
- Expired Product(s)
In case of missing/wrong/damaged products in your order, please get in touch with our Customer team within 48 hours of the order delivery. Requests received after 48 hours would not be accepted.
An Item would not be eligible for return and replacement in the following cases:
- Product is received by us in a physically damaged condition.
- Product is opened, used, or altered.
- Product is returned without original packaging (including label tags, price tags, freebies and other accessories, mono cartons) or if original packaging is damaged.
- Serial number or barcode on the product and / or product packaging has been tampered with.
- The return/ replacement request is generated (i) beyond 48 hours from delivery for damaged / missing product; or (b) beyond 7 days from the date of delivery.
We will verify the return / replacement request and initiate replacement, refund of amounts or store credit accordingly. Please note that replacements will depend upon stock availability.
Refunds will be credited to the source account within 5-7 business days from the date of initiation of refund.
You acknowledge that after initiation of the refund, it may take additional time for your refund to reflect in your account which is subject to your financial institution or payment solution provider’s terms and conditions.
Please note that separate return / refund rules may apply for certain marketing campaigns or sale periods, which Bath Alchemy may display on its Website from time to time.
We reserve the right to cancel any order without confirming with the customer at any time.
Any concerns need to be reported to our Customer Team within 48 hours of the order delivery date by email – support@bathclhemy.in. Our team will revert to you with a resolution within 5-7 working days after reviewing your request.
We do not have an exchange policy in place.
Refund Policy
Refunds are applicable in the following cases:
- If ordered products are not delivered within 30 days of the order being placed.
- If the shipping location is not serviced by our partner courier companies.
- If we are unable to replace your order
All refunds will be credited to the source account within 5-10 business days from the date of initiation of refund. You acknowledge that after initiation of the refund, it may take additional time for your refund to reflect in your account which is subject to your financial institution or payment solution provider’s terms and conditions.